FAQ

Everything you need to know

Can't find your answer here? Email us at support@zonebag.com — a real person replies within 24 hours.

Orders are processed within 1–3 business days. U.S. delivery takes 3–7 business days after dispatch, so your bag is typically at your door within 4–10 days of ordering — free, with full tracking.

The moment your Zone Bag ships, you'll receive an email with your tracking number and a link to follow your parcel every step of the way.

Compressed, it's a sleek everyday tote that fits your gym kit, a laptop, and daily essentials. Unzip the bottom expansion panel and the capacity nearly doubles — enough for 2–3 days of clothes — while still fitting under most airline seats. Empty, it weighs just about 14 oz.

A sealed, water-resistant pocket keeps damp gym clothes, swimsuits, or towels completely separate from your dry things and electronics. It wipes clean in seconds.

Yes — the Zone Bag is made from a premium water-resistant Oxford weave that shrugs off rain and spills, keeps its shape, and wipes clean with a damp cloth.

Add 2 bags to your cart (any colors) and an extra 10% is deducted automatically at checkout. Add 3 and it's an extra 20%. No code needed.

You have 30 days from delivery to change your mind. Contact us at support@zonebag.com, send the bag back in its original condition, and we'll refund your original payment method in full.

Email support@zonebag.com any time, or use the contact form. We answer every message within 24 hours, Monday through Saturday.